SANDALS RESORTS UPDATE


PRODUCT UPDATE REPORT
Sandals, Beaches and Grand Pineapple Resorts
September 2012



GENERAL

1.         The World Travel Awards honored Sandals Resorts when it presented Adam Stewart, CEO of Sandals
Resorts International, with the organization’s Rising Star Award.  Recognizing individuals who are making a difference at a young age in the tourism industry, the Rising Star Award is a true testament to Stewart’s many accomplishments.

2.         Sandals Resorts International was awarded an impressive total of 12 awards at this year’s World Travel Awards’ Caribbean & The Americas Ceremony, held on September 14, 2012 at Beaches Turks & Caicos Resort Villages & Spa. This is the most awards ever won by Sandals Resorts International in one year and is a true testament to the continued evolution of the brand and its resorts. In addition to winning a record-breaking number of awards, Sandals Resorts International once again received the distinguished title of Caribbean’s Leading Hotel Brand for the 19th year in a row.  The Caribbean resort company’s top honors included:

·         Caribbean's Leading Hotel Brand: Sandals Resorts International (19th consecutive year)
·         Caribbean's Leading All-Suite Hotel: Sandals Royal PlantationOcho RiosJamaica
·         Caribbean's Leading Family All-Inclusive: Beaches Turks & Caicos Resort Villages & Spa (2nd consecutive year)
·         Caribbean's Leading Honeymoon Resort: Sandals Grande Antigua Resort & Spa (3rd consecutive year)
·         Caribbean's Leading Luxury All-Inclusive Resort: Sandals Emerald Bay, Great Exuma,  Bahamas (2nd consecutive year)
·         Caribbean's Leading Resort: Sandals Grande Antigua Resort & Spa
·         Antigua & Barbuda's Leading Resort: Sandals Grande Antigua Resort & Spa (2nd consecutive year, 3rd time overall)
·         Bahamas' Leading Spa Resort: Sandals Royal Bahamian Spa Resort & Offshore Island (2nd consecutive year, 4th time overall)
·         Jamaica's Leading Resort: Sandals Whitehouse European Village & Spa (3rd time)
·         St. Lucia's Leading Resort: Sandals Grande St. Lucian Spa & Beach Resort (3rd consecutive year)
·         St. Lucia's Leading Spa Resort: Sandals La Toc Golf Resort & Spa (4th time)
·         Turks & Caicos' Leading Resort: Beaches Turks & Caicos Resort Villages & Spa (4th time)

Nothing to report.




2.         The Royal Thai Restaurant received new slates; see picture:


3.         The Pavilion Restaurant has been renamed Eleanor’s Restaurant.


1.          A specialty coffee dispensing machine has been placed in the Piano Bar area.  This machine offers
             freshly made “bean to cup” coffee at the press of a button.

1.          Management changes:

Appointed:       Julian Pink                                Training Manager (transf. from SRC)


Nothing to report.


Nothing to report.


1.          Management changes:

Appointed:       Kemar Russie                           Guest Services Manager (transf. from BSB)



2.         All of our outdoor showers have been refurbished – coral rendering surface, stainless steel rain showerhead and foot wash complimented by travertine stone tiles; see picture:



1.          Eleanor’s Restaurant now boasts a new look with its turquoise chairs; see picture:

2.         Snap Shots received a new marble counter top.

3.         Our resort now boasts a new fire pit; see picture:


Nothing to report.



1.          Management changes:

2.         Our resort has been recognized for its environmental efforts by EarthCheck, a leading certification and benchmarking organization, which has rewarded us with a Platinum Level certification. 

2.         The Piton Restaurant now boasts new accessories and décor; see picture:


3.         New Fire Pits have been installed at Sunset Bluff and Neptune’s Lawn; see pictures:





1.         Our Red Lane Fitness Centre has been refurbished and equipped; see pictures:


3.         Our resort now boasts three new Fire Pits; see pictures:



1.         Our Snooker Room games area has been repainted; see pictures:




2.         The Red Lane Spa received new furniture for the male and female lounge areas; see pictures:


3.         The Balmoral Reception area received new chairs and the ramp area was retiled; see pictures:


4.         Our resort now boasts three more Cabanas on the beach; see picture:

5.         Spices Restaurant now has a new focal point – a faux river stone wall; see picture:


6.         The Koi pond’s perimeter has been redone with faux river stones; see picture:


Nothing to report.


Nothing to report.


Resort is temporarily closed for refurbishing.


1.         Our Kimono’s Restaurant has been expanded, offering additional seating for over 93 pax; see pictures: 


2.         Camp Sesame (12-24mths section) was expanded to accommodate more play items and new items were also put on the playground; see pictures:

3.         The Sushi Bar was expanded to accommodate more seating for our guests; see pictures:





1.          Management changes: none



ISLAND ROUTES TOURS

No report received.


Kira Solomon

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